- How to work with each type
- avoid, minimize time with
- good for brain storming
- Can help you with overseer
- want to have access to
- have a lot going on
- Should treat people like they might be a patron, because they might be.
- people’s roles do change during the life of a project
- You need to have finesse, especially when you’re communicating hard things.
- Be relentless within constraints
- sometimes ruffling the client’s feathers aren’t worth the consequences.
- some people shut down when trying to discuss things because that is their role
- Be relentless with the right people in the right orders. The right people are those with vision because they can help you convince others.
- How relentless to be
- Use social capitol carefully
- relentless with a smile, being relentless isn’t permission to be a jerk.
- Most clients have felt like they didn’t communicate enough.
- As a project manager the success of the project has to come first.
- Saying no
- Offer data/best practices is you can
- manage your priorities and keep work in line with that
- You have to say no when you can’t do things, it’s better to manage the expectations than to over promise.
- yes, and technique (improv actors) – when someone brings something in you say yes, and here’s what we can do to make it happen. You build a lot of social capitol.
- say yes to solutions
- validate them first
- it’s the right thing to do because you’re working for them.
- Build relationships with people outside of the project. Have lunch, be interested in the other parts of their jobs/lives.
- You’ll then need to make changes with your team. You’ll need social capitol to transition them into that. Then rebuild the social capitol that you’ve spent.
- Client role
- Clients usually want to be part of the team, either because they have vision or because they have to answer to someone and want to be prepared for that.
- It’s generally a mistake for the PM to force all communication to go through them. Team members should be able to communicate with the client.
- Leadership – communicating vision so that others want to follow. Not the same as management.
- There is a difference between communication and management structures. Communication is flat. Management is hierarchical. Managers need to be comfortable with walking into a room and being surprised.
- Confidence is a gift that you give to other people, because it helps them to feel what they’re feeling instead of focusing on what you’re feeling.